Frequently asked questions.

AI employees in 14 days · System live in 90 days · From $750 / month · Cancel anytime

The Operations X-Ray

What is the Operations X-Ray?

A free 45-minute walkthrough of how your business actually runs — Excel files, WhatsApp groups, phone chases, manual handoffs. You leave with a friction map: the hours and money your operation loses each month to manual work, and the top 3 workflows an AI system would eliminate first.

Is it really free?

Yes. You keep the friction map regardless of whether you buy anything. It’s a real deliverable, not a disguised pitch.

What do I need to prepare?

Nothing — just someone in the room who knows how the operation runs.

Delivery & timelines

How fast are the AI employees live?

Within 14 days of data handover. The clock starts when we have your data, not when you sign — and day one includes a simple checklist: phone system access, documents, FAQs, booking rules.

What can the AI employees do?

They answer calls and messages, handle bookings and FAQs, and are trained on your own data and documents. They work 24/7, in the languages agreed during your build.

What happens when the AI doesn’t know the answer?

It hands off to a human — by your rules. During the build we define exactly which questions your AI employees answer, which they route to your team, and what they say while doing it. They never guess at prices, medical advice, or commitments; anything outside their authority goes to a person, with the full context attached.

How fast is the full operating system?

Your complete personalized operating system is live within 90 days.

Will we have to change our software?

No. No software migrations — your team keeps its tools. We build the system around how you already work.

What does the finished system include?

Department-specific interfaces, authority levels, and full owner visibility.

Pricing & billing

How is pricing structured?

The platform fee starts from $750 per month, depending on system complexity and number of users, plus AI usage metered in RIC Tokens — from $0.25 down to $0.16 per token as monthly volume grows. There is no development cost, and your AI usage budget is agreed with you before go-live — you approve it before it’s ever billed. That’s a fraction of one back-office employee — and it works across every department, 24/7, in the languages agreed during your build.

When does billing start?

On the monthly lane, the first month’s onboarding fee is charged at data handover, not signing. After that, platform billing starts the day your operating system goes live — during the build you pay AI usage only; the platform fee is paused, not deferred.

What’s the annual option?

Pay for 10 months, get 12. You pay a deposit at signing — 50% of your annual total; there is no separate development cost. The remaining 50% is due only at go-live, when you’re looking at your live system.

Is pricing different by country?

No. Pricing is consistent globally. Enterprise-scale operational complexity and build time are scoped and priced separately.

Can I cancel?

Monthly clients are month to month after go-live — you can cancel anytime.

Guarantees

What if the system is late?

Annual: if delivery runs past day 90, you choose — 100% of your deposit back and walk away, or wait and pay the balance only on delivery. Monthly: you simply haven’t paid a platform fee yet. That’s the point.

What if it makes a mistake with a customer?

Authority levels exist for exactly this. Your AI employees only act within the scope you approved — everything else is routed, logged, and visible to you. When something does go wrong, you see it in your owner visibility, and we fix the rule, not just the reply.

Who do we talk to when something breaks?

The people who built it. There is no support layer between you and the team — issues go straight to the three of us, and every delivery promise has a name attached.

Why no “satisfaction guarantee”?

We only make guarantees with objective triggers — dates and numbers, not moods.

Fit & security

Who is this for?

Businesses that run on Excel, WhatsApp, and phone calls, with manual approvals and handoffs — manufacturers, clinics, service businesses with high call volume, and multi-location operations.

How is this different from ChatGPT?

ChatGPT answers questions when someone asks. Staterics builds a system that does the work: it answers your phone, chases your orders, watches your stock, and reports to you — wired into the tools your business already runs on, with authority rules and dates attached. You don’t prompt it. It runs your operation’s busywork on its own.

What about our data?

The system is trained on your data and kept private to your business. We never publish client operational details.

What happens to our data if we cancel?

Your data is yours, and that doesn’t change when you leave. We hand back everything you gave us, along with your system’s records; nothing is kept, pooled, or reused. The operating system itself stops with the subscription — but your data walks out with you.

Anything else? Start with the free Operations X-Ray.

45 minutes on how your business actually runs. You keep the friction map whatever you decide.

Book your free Operations X-Ray or email ege.ozdas@staterics.com